Terms and Conditions

pleaseinvoice.me — Last updated: 30 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of pleaseinvoice.me (the “Service”), provided by Garden Route Innovation and Technology Hub NPC, CIPC registration number 2021/502703/08, a non-profit company registered in the Republic of South Africa, with its registered address at Office Suite #2, York Street Blvd Shopping Center, George South, George, Western Cape, 6529, South Africa (“we”, “us”, “the Company”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Description of the Service

pleaseinvoice.me allows small businesses to create, manage, and send invoices to their clients by email. The Service offers:

• A free plan, limited to a maximum of 3 clients per account
• A paid plan (details to be published separately), which removes the client limit

We may change the features, limits, or pricing of any plan at our discretion, and will give you reasonable notice of material changes affecting a paid plan you are subscribed to.

2. Eligibility and account registration

• You must be 18 years or older and have the legal capacity to enter into a binding agreement to use the Service.
• You must provide accurate, current, and complete information when registering, and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us promptly if you become aware of any unauthorised use of your account.

3. Your responsibilities regarding client data

When you use the Service, you will enter personal information about your own clients (such as their name, email address, and billing details) in order to generate and send invoices.

You confirm and agree that:

• You have a lawful basis to collect, hold, and process your clients’ personal information (for example, an existing business relationship or contract), and that doing so complies with the Protection of Personal Information Act, 2013 (“POPIA”) and any other applicable law;
• You are the Responsible Party (as defined in POPIA) for your clients’ personal information that you enter into the Service, and we act only as an Operator processing that data on your instructions;
• You will not upload, enter, or process any personal information you are not lawfully entitled to process; and
• You are solely responsible for the accuracy of the invoices you generate and send through the Service.

4. Acceptable use

You agree not to use the Service to:

• Send fraudulent, misleading, or deceptive invoices, or invoices for goods or services not actually provided;
• Harass, spam, or send unsolicited communications to individuals who are not your genuine clients;
• Upload unlawful content, or content that infringes the rights of any third party;
• Attempt to circumvent the free plan’s client limit through multiple accounts, automated tools, or other misuse;
• Interfere with, disrupt, reverse-engineer, or attempt unauthorised access to the Service or its underlying systems.

We may suspend or terminate your account for any breach of this section, at our discretion.

5. Payments

We do not process, collect, or hold any payment card, banking, or financial information on your behalf, and we do not accept payment from your clients on your own invoices.

If the Service, now or in future, offers functionality to help your clients pay an invoice online, this is enabled by connecting your own, existing account with a third-party payment service provider. In that case:

• You are responsible for setting up and maintaining your own account directly with that provider, subject to their own terms, fees, and verification requirements;
• Any payment made by your client happens directly between your client and your chosen provider (or into your own bank account facilitated by that provider) — funds never pass through us or an account we control;
• We are not a party to, and accept no liability for, any dispute, chargeback, delay, fee, or error arising from your use of a third-party payment provider; and
• Your use of any third-party payment provider is governed by that provider’s own terms and privacy policy, which you should read separately.

Where a paid subscription plan is introduced for the Service itself (i.e., what you pay us for extra features), separate payment terms for that subscription will be published and will form part of these Terms.

6. Intellectual property

• We retain all rights, title, and interest in and to the Service itself, including its design, software, and branding. Nothing in these Terms transfers any of our intellectual property to you.
• You retain all rights to the content you upload (such as your business logo, invoice data, and client information). You grant us a limited licence to use, store, and process that content solely for the purpose of providing the Service to you.

7. Availability and changes to the Service

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service at any time, including free-plan features, with reasonable notice where reasonably practicable.

8. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by South African law.

We do not warrant that invoices generated through the Service will comply with every regulatory or tax requirement applicable to your specific business or industry. You remain responsible for ensuring your invoices meet any legal, tax (including VAT), or industry-specific requirements that apply to you.

9. Limitation of liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service;
• Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount, if any, paid by you to us for the Service in the twelve (12) months preceding the claim;
• Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under South African law, including the Consumer Protection Act 68 of 2008, where and to the extent it applies.

10. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, liability, or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right, including in relation to your clients’ personal information.

11. Termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, misuse the Service, or if required by law.
• On termination, your right to use the Service ends immediately. We will handle any retained data in accordance with our Privacy Policy.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts having jurisdiction over the Western Cape (George Magistrate’s Court / Western Cape High Court, as appropriate to the value and nature of the claim).

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. Where changes are material, we will take reasonable steps to notify you.

14. Contact us

Garden Route Innovation and Technology Hub NPC
Office Suite #2, York Street Blvd Shopping Center, George South, George, Western Cape, 6529, South Africa
Email: marshall@grithub.org.za